Support
Questions, bugs, or feedback about SpinTheNugget — email us and a person will read it.
What to include
The more of this you can give us, the faster we can help:
- Your device and OS version (for example, iPhone 15, iOS 18.2).
- The app version, shown at the bottom of Settings.
- The email address on your account, if you have one.
- What you did, what you expected, and what happened instead.
- A screenshot, if the problem is something you can see.
Purchases and refunds
Payments are handled by the App Store, so refunds go through Apple rather than us — use reportaproblem.apple.com.
If you paid and did not receive the pack or tokens, that one is ours. Email us with the date of purchase and what you bought, and we will restore it. Trying "Restore Purchases" in the app first will often fix it immediately.
Trouble signing in
Use the password reset in the app; the email arrives from us and can land in spam. If you signed in with Apple and chose to hide your email, sign in with Apple again rather than resetting a password — there is no password on that account to reset.
Notifications
If invites are not arriving, check that notifications are enabled for SpinTheNugget in your system settings. Turning them off there stops delivery immediately, and no notice is queued up waiting for you.
Deleting your account
You can delete your account from inside the app. That immediately disables it, signs you out everywhere, and removes your push tokens. Some records — including purchase history — are retained afterwards, for the reasons set out in the Privacy Policy.
If you want those remaining records erased rather than just deactivated, say so in the deletion request or email us, and we will erase what we are not legally required to keep.
Reporting another player
If someone in a lobby is using an offensive name or profile photo, or behaving abusively, email us with their display name and roughly when it happened. We do not monitor lobbies proactively, so a report from you is how we find out.
Contact
SOSA PROJECTS, LLC
Email: [email protected]